SMS/MMS Messaging Terms & Conditions

Program Name & Description

Program name: DboS CRM Business Messaging

Brand: DboS CRM, operated by Developing Business Optimized Solutions ("DboS").

DboS CRM is a cloud-based customer relationship management platform for roofing businesses. Registered businesses ("Subscribers") use the platform to send SMS and MMS messages to their customers, leads, and business contacts ("End Users") for operational business communications. Message types include:

• Appointment scheduling and reminders
• Estimate and quote follow-ups
• Project status updates
• Service scheduling confirmations
• Customer service responses and support

All messages are transactional and conversational in nature. No marketing, promotional blasts, or unsolicited messages are sent through this program.

How End Users Consent (Opt-In Methods)

End Users provide consent to receive SMS/MMS messages through one or more of the following methods:

1. Verbal consent (in-person or phone): During an in-person consultation, home inspection, or phone call, the customer provides their phone number to the roofing business and verbally agrees to receive text message communications. The business representative enters the customer's contact information into DboS CRM, recording the consent source.
2. Online contact form / website: The customer submits their phone number through the roofing business's website contact form, which includes a disclosure that by providing their number they consent to receive business-related text messages. Message & data rates may apply. Reply STOP to opt out.
3. Email exchange: The customer provides their phone number via email correspondence with the business, in the context of scheduling service or requesting an estimate.
4. Text-in (keyword): An End User can text START to the business's phone number to opt in to receiving messages.

In all cases, the End User has voluntarily provided their phone number to the specific roofing business and consented to receive business-related text communications. Consent is recorded in the CRM with the consent source and timestamp.

Message Frequency

Message frequency varies based on business interactions. End Users typically receive 1–10 messages per month depending on active projects, appointments, and service requests. Messages are only sent in the context of an active business relationship — there are no recurring automated marketing campaigns.

Message & Data Rates

Message and data rates may apply. Standard carrier messaging rates apply to all SMS and MMS messages sent and received through this program. Check with your wireless carrier for details about your messaging plan.

Opt-Out Instructions

End Users may opt out of receiving text messages at any time by replying with any of the following keywords:

Text "STOP" to any message to unsubscribe.

Other accepted opt-out keywords: STOP, UNSUBSCRIBE, CANCEL, END, QUIT.

Upon opting out, you will receive a single confirmation message: "[Business Name]: You have been unsubscribed and will no longer receive text messages from us. Reply START to resubscribe. Msg&Data rates may apply."

No further messages will be sent to that phone number after an opt-out is processed. The system automatically blocks all outbound SMS to opted-out numbers.

Help & Support

Text "HELP" to any message for support information.

Other accepted help keywords: HELP, INFO.

You will receive: "[Business Name]: For help, contact us at support@dbos-crm.com or visit https://dbos-crm.com/sms-terms. Reply STOP to opt out. Msg&Data rates may apply."

You may also contact us directly at support@dbos-crm.com for assistance with messaging.

Re-Subscribe

If you previously opted out, you may re-subscribe at any time by texting "START" to the business's phone number. Other accepted re-subscribe keywords: START, UNSTOP, SUBSCRIBE, YES.

Data Sharing & Privacy

Phone numbers, message content, and opt-in/opt-out data are not sold, shared, or used for any purpose outside of the business relationship between the Subscriber (roofing business) and their End Users. We do not share End User phone numbers or opt-in data with third parties for marketing purposes. Messages are transmitted through Twilio's messaging infrastructure solely for delivery purposes.

For full details, see our Privacy Policy.

Terms & Conditions

By consenting to receive text messages from a business using DboS CRM, you agree to these SMS terms and our general Terms of Service.

Contact

If you have questions about this SMS program, contact us at support@dbos-crm.com.