SMS/MMS Messaging Terms & Conditions

Program Name & Description

Program name: DboS CRM Business Messaging

Brand: DboS CRM, operated by Developing Business Optimized Solutions ("DboS").

DboS CRM is a cloud-based customer relationship management platform for roofing businesses. Registered businesses ("Subscribers") use the platform to send SMS and MMS messages to their customers, leads, and business contacts ("End Users") for operational business communications. Message types include:

• Appointment scheduling and reminders
• Estimate and quote follow-ups
• Project status updates
• Service scheduling confirmations
• Customer service responses and support

All messages are transactional and conversational in nature. No marketing, promotional blasts, or unsolicited messages are sent through this program.

How End Users Consent (Opt-In Methods)

End Users provide consent to receive SMS/MMS messages through one or more of the following methods. For a detailed visual walkthrough of every opt-in method including form screenshots, CRM consent recording, and keyword flows, see our SMS Consent Flow Evidence page.

1. Online contact form / website (primary): The customer submits their phone number through the roofing business's public "Get a Quote" form (hosted at dbos-crm.com/get-quote/[business-slug] or embedded on the business's own website). The form includes an explicit, unchecked SMS consent checkbox with the following disclosure: message types, frequency (1–10 messages/month), "Message and data rates may apply", reply STOP to opt out, and links to these SMS Terms and the Privacy Policy. Consent is not a condition of form submission.
2. Verbal consent (in-person or phone): During an in-person consultation, home inspection, or phone call, the customer provides their phone number to the roofing business and verbally agrees to receive text message communications about their project. The business representative enters the customer's contact information into DboS CRM, recording the consent source as "verbal" with a timestamp.
3. Email exchange: The customer provides their phone number and agrees to text messages via email correspondence with the business (e.g., when requesting an estimate or scheduling service). The representative records consent in the CRM with source "email" and a timestamp.
4. Text-in (keyword): An End User can text START (or UNSTOP, SUBSCRIBE, YES) to the business's phone number to opt in. The system automatically responds: "[Business Name]: You have been resubscribed to text messages. Reply STOP to opt out. Msg&Data rates may apply." and records consent with source "text_in."

In all cases, the End User has voluntarily provided their phone number to the specific roofing business and consented to receive business-related text communications. Consent is recorded in the CRM with the consent source and timestamp. The platform enforces consent server-side — no SMS can be sent to a contact without recorded consent, and opted-out contacts are blocked at the API level.

Message Frequency

Message frequency varies based on business interactions. End Users typically receive 1–10 messages per month depending on active projects, appointments, and service requests. Messages are only sent in the context of an active business relationship — there are no recurring automated marketing campaigns.

Message & Data Rates

Message and data rates may apply. Standard carrier messaging rates apply to all SMS and MMS messages sent and received through this program. Check with your wireless carrier for details about your messaging plan.

Opt-Out Instructions

End Users may opt out of receiving text messages at any time by replying with any of the following keywords:

Text "STOP" to any message to unsubscribe.

Other accepted opt-out keywords: STOP, UNSUBSCRIBE, CANCEL, END, QUIT.

Upon opting out, you will receive a single confirmation message: "[Business Name]: You have been unsubscribed and will no longer receive text messages from us. Reply START to resubscribe. Msg&Data rates may apply."

No further messages will be sent to that phone number after an opt-out is processed. The system automatically blocks all outbound SMS to opted-out numbers.

Help & Support

Text "HELP" to any message for support information.

Other accepted help keywords: HELP, INFO.

You will receive: "[Business Name]: For help, contact us at support@dbos-crm.com or visit https://www.dbos-crm.com/sms-terms. Reply STOP to opt out. Msg&Data rates may apply."

You may also contact us directly at support@dbos-crm.com for assistance with messaging.

Re-Subscribe

If you previously opted out, you may re-subscribe at any time by texting "START" to the business's phone number. Other accepted re-subscribe keywords: START, UNSTOP, SUBSCRIBE, YES.

Data Sharing & Privacy

Phone numbers, message content, and opt-in/opt-out data are not sold, shared, or used for any purpose outside of the business relationship between the Subscriber (roofing business) and their End Users. We do not share End User phone numbers or opt-in data with third parties for marketing purposes. Messages are transmitted through Twilio's messaging infrastructure solely for delivery purposes.

For full details, see our Privacy Policy.

Terms & Conditions

By consenting to receive text messages from a business using DboS CRM, you agree to these SMS terms and our general Terms of Service.

Contact

If you have questions about this SMS program, contact us at support@dbos-crm.com.